Frequently Asked Questions

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Facility & Amenity Questions
1166 Newbury Rd, Newbury Park, CA 91320 on the South side of the US-101 Freeway. We are locted just 10 minutes from Thousand Oaks and 15 minutes from Camarillo.

Office Hours:
Monday – Friday: 9 AM– 6 PM
Saturday: 9 AM– 5 PM
Sunday: Closed

Access Hours:
Daily: 6 AM– 8 PM

We take pest control and cleanliness very seriously. Our property is regularly serviced by licensed pest control professionals to ensure a safe and sanitary environment. In addition, we maintain strict cleaning protocols, including daily cleaning of common areas, proper waste disposal, and regular inspections to address any potential issues promptly. We are committed to providing a clean and healthy space for all our renters.

Valley Storage is equipped with multiple security features to help protect our tenants and visitors. The property is fully enclosed with secure fencing and gated access. We provide 24/7 video surveillance in key areas, controlled entry points to the building, and well-lit common areas and parking lots. Each unit is equipped with individual alarm sensors for added protection. In addition, our on-site management team conducts regular property checks, and we work closely with local law enforcement to maintain a safe environment. Emergency protocols are in place, and renters are encouraged to report any concerns promptly.

Door Height – Approximately 7 Feet

Ceiling Height – Approximately 8.5 Feet

We offer a wide range of moving supplies tailored to your needs. Whether you require just a few moving boxes or an entire pallet, Valley Storage of Thousand Oaks has everything you need to ensure your next move is seamless. If you ever need moving boxes or other supplies, feel free to visit our property office, and we'll be happy to assist you with your purchase.

Leasing & Payment Questions
A valid form of government-issued ID such as a driver’s license, passport, or state ID.

We offer convenient month-to-month rentals only, giving you maximum flexibility without being locked into a long-term contract. You can keep your unit for as long as you need and move out when it works for you.

No, reserving a unit online does not lock you into a contract. It simply secures your unit for a limited time, allowing you to finalize the details later.

You can pay your storage bill through various convenient methods. Pay your storage bill online using a debit or credit card. Additionally, you can also set up autopay and manage your account details online. You can also speak to the facility manager about alternate payment options. LINK TO OUR PAYMENT PORTAL.

Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids.

Any standard lock will work, but for added security, we offer high-quality disc locks for purchase at move-in.

General Storage Questions
Drive-up storage units have exterior access. They provide maximum convenience for storing large or heavy items. Featuring roll-up garage-style doors, these units are highly recommended for businesses or individuals who require easy access to their possessions

Roll-up doors are garage-style doors that roll up into the storage unit instead of opening outward. This design provides easier access, particularly for large or bulky items. However, stacking boxes too high may result in them being knocked over by the door. It's crucial to account for the door's height when organizing your unit and to avoid overstacking boxes.

Indoor storage units are situated within a building, meaning you must enter the facility to access your unit. In contrast, outdoor storage units provide easy access without requiring entry into a building. Each type of unit has its own advantages, catering to the varying needs of different individuals.